Overview
Analysis
Through interviews, on-site observations and team workshops, we took a close look at the day-to-day reality of the employees. This enabled us to gain valuable insights into their actual requirements and uncover improvement potential. We compared the business objectives with the needs of the employees in order to obtain a comprehensive picture for informed, strategic decisions.
Synthesis
In the synthesis phase, we identified current workflows and issues of the employees and we examined the existing software landscape. Our analysis covered the end-to-end process from intake, over controlling, to post-order activities like accounting. By creating role profiles and mapping the employee journey, we gained a clear overview of the current business processes.
Product strategy
The improvement of the in-house software solution was aimed at speeding up processes, reducing errors and improving data quality. Manual order monitoring processes were converted into an automated solution. We focused on important measures to achieve our goals and achieved cost reductions by minimizing processes and increasing efficiency. No delays in invoicing, fewer errors and better insights into profitability were achieved by analyzing key issues, implementing solutions and estimating ROI.
Solution
By automating data collection and analysis, the revised version of ZELDA now provides real-time profitability forecasting and eliminates the errors of previous manual data transfers. The redesigned interface provides transparency on the job progress for all, and in addition, a personalized interface for each role to access information relevant to them.
Usability & User Experience
Detailed data analysis improve risk control through a customized dashboard. An intuitive UI design, sophisticated design system and clear product definition enable comprehensive solution development. A clear dashboard for job coordinators and foremen was developed to efficiently monitor and manage all ongoing jobs, with personalization and filtering capabilities.
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